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1. register your return via our → returns portal returns portal. |
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2. Pack the item. Preferably in the original shipping carton. |
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3. Either print out the return label and stick it on or use the QR code. |
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4. post the parcel as a return and keep the proof of posting. |
Please note that we charge a handling fee of €3.99 for returns.
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1. Send the complaint by e-mail to service@fitzandhuxley.com. |
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2. Describe the problem and attach a picture. |
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3. Our customer service will contact you immediately with a solution. |
Send the goods back well packaged
Please avoid damage and contamination. If possible, please return the goods to us in the original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for compensation due to damage caused by defective packaging.
New order instead of exchange
If you would like an exchange, e.g. for a different size or color, please place a new order in our online store. This will show you immediately whether the item you want is still available and you can secure your copy. Please return your old order to us as described above.
Money back
As soon as we have received and checked your return, we will refund you the amount. The refund will be made within a few days of receipt of the return via the payment method used for your order.
You can find detailed information about the withdrawal and return conditions in our
TERMS AND CONDITIONS.